INFINITI Lease Returns & FAQ

Answering all your questions when you come to the end of your INFINITI lease.

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PREPARE FOR THE END OF YOUR INFINITI LEASE

When it’s time to begin considering your lease-end options, we want to ensure a pleasant experience each mile of the way. Prior to your lease ending, we may begin sending you a series of mailers regarding your choices and obligations. You may contact us to review your options. You may also review the options and explanations outlined below.

YOU HAVE 3 MAIN OPTIONS AVAILABLE

  • 1. Replace your lease with a new INFINITI lease or purchase and take advantage of Loyalty Offers.
  • 2. Return your lease vehicle to us at INFINITI of Charlotte
  • 3. Purchase your lease vehicle. When you are ready to purchase, view the home page for current payoff details.

EXCESS WEAR AND USE GUIDELINES

At the end of your lease, an inspection is completed before you turn your vehicle to us. Having the inspection done as soon as possible will help you prepare for any excess wear and use charges, and gives you time to review the repairs with us. Please read the below information to help you understand the end of lease process in more detail.

NON-CHARGEABLE VS. CHARGEABLE WEAR AND USE

We expect that, during the course of your lease, your INFINITI will experience normal wear and use, this is considered non-chargeable. Definitions of excess wear and use that IFS considers chargeable can be found in the INFINITI Guide to Chargeable Wear and Use. Approximately 60 days prior to the end of your lease, we will send you a Wear and Use Assessment Key; it highlights the most common wear and use items and will help you prepare for your inspection.

THE VEHICLE INSPECTION PROCESS

Every INFINITI is inspected using consistent guidelines by the third party certified inspection company, Alliance Inspection Management (“AIM”). To schedule your complimentary, but required, vehicle inspection, call 800.253.9026. An inspector will provide you with an assessment of wear and use, if any, for which you may be responsible as referenced in your lease agreement. Upon completion of the inspection, you will be provided a copy of your “Condition Report” and “Notice of Options to make repairs prior to return”. The cost of these repairs may be covered by your insurance company, with your only expense being the amount of your deductible. Contact your insurance carrier for details. If you choose to return your vehicle without the inspection, an inspection will take place at a later date to determine what, if any, excess wear and use charges apply. IFS is not bound by any statements or representations made by any dealer regarding excess wear and use or the vehicle condition upon return.

WHAT TO DO IF YOUR VEHICLE HAS CHARGEABLE EXCESS WEAR AND USE

We encourage you to have your vehicle repaired by us prior to returning your lease. If you do repair your vehicle, you may fax the Repair Order and Receipt to 972-607-7151 detailing the repairs so we can amend your end of lease liability statement, or have a re-inspection completed, as applicable.

STEPS TO COMPLETE YOUR LEASE RETURN

If you choose to return your INFINITI or replace it with a new one, please follow these simple steps:

  • 1. SCHEDULE YOUR PRE-RETURN VEHICLE INSPECTION: Call the Alliance Inspection Management Center (AIM) at 800.253.9026 or visit https://selfschedule.aiminspect.com for a complimentary, but required, vehicle inspection. INFINITI Retailers are not authorized to perform this inspection, any requests sent, written or verbal, will not be accepted in the termination process.
  • An AIM, certified inspector will provide an assessment copy of chargeable wear-and-use (if any), along with a Notice of Option to make repairs prior to return.
  • 2. DECIDE IF YOU WANT TO MAKE REPAIRS: If excess wear, and use, is discovered during your inspection, you have the option to repair your vehicle before returning. You may want to consult with your insurance agent to determine what is more beneficial.
  • 3. MAKE AN APPOINTMENT WITH US at INFINITI of Charlotte: Please contact us 30 days prior to your maturity date to return, replace, or purchase your lease.
  • 4. COMPLETE A FEDERAL ODOMETER/LEASE TERMINATION STATEMENT at our dealership: Federal and State law require a signed disclosure of your vehicle’s mileage. This document is also necessary to process the termination of your account, and will serve as your receipt for the return of the vehicle. Be sure to request a copy of all documents for your records.
  • 5. SATISFY ANY LEASE LIABILITY FEES/CHARGES: If applicable, you will receive an End-of-Lease liability statement four to six weeks after the vehicle has been returned to us at INFINITI of Charlotte. The statement will detail any current fees/charges remaining, including a disposition fee of up to $395. You may receive subsequent bills after this liability statement that may include, but are not limited to property tax, parking tickets; toll violations, etc. that occurred during the time you were in possession of the leased vehicle.
  • 6. ADDITIONAL CHARGES: Exceeding your total mileage allowance will result in additional charges. Please refer to your lease contract to review all its terms and conditions.

If you have any questions, or if we can be of further assistance, please call 800.887.5155 between 7:00 AM to 6:00 PM CT, Monday through Friday. Again, thank you for allowing us the opportunity to assist you with your financing needs.

*Loyalty waiver applies up to 30 days after lease termination. Eligibility is determined by leasing or purchasing a new, unused, and unregistered INFINITI vehicle financed through IFS. The registered owner’s name on the current lease, must be the same as the registered owner of the new INFINITI , or held in joint ownership. Customers must satisfy all obligations to IFS in accordance with their current lease agreement. The excess wear-and-use waiver does not apply to excess mileage fees. See us for details.

INFINITI LOYALTY OFFERS

When it’s time to return your current vehicle, we want you to stay in the INFINITI family. We’ll waive up to $500 in excess wear-and-use charges and your $395 disposition fee, if applicable, on your current IFS lease when you purchase or lease a new INFINITI.

Loyalty waiver applies up to 30 days after lease termination. Eligibility is determined by leasing or purchasing a new, unused, and unregistered INFINITI financed with INFINITI Financial Services. Offer available to the current lessee or individuals residing in the same household with proof of residency. Customers must satisfy all obligations to IFS, in accordance with their current lease agreement. See us for details.

To view current offers, visit our specials page.

END OF LEASE FREQUENTLY ASKED QUESTIONS (FAQ)

HOW DO I GET MY VEHICLES INSPECTION REPORT?

Upon completion of the pre-return vehicle inspection, you will be provided a copy of your “Condition Report”. You can also receive a copy by visiting https://selfschedule.aiminspect.com and selecting “Login”. To access your report, you will need your Vehicle Identification Number (VIN) and your IFS account number.

Please remember it is required to get your vehicle inspected before returning it to us. If you have not yet scheduled your complimentary pre-return vehicle inspection, you may do so within the last 60 days of your lease.

To schedule, call Alliance Inspection Management (“AIM”) at 800.253.9026 or visit https://selfschedule.aiminspect.com.

DO I NEED TO BE PRESENT AT THE LEASE INSPECTION?

You do not have to be present as long as someone you authorize to represent you is available at the time of inspection. The authorized party must be above the age of 18 and is able to supply the vehicle keys to the inspector. Please keep in mind that the inspection report will require a signature, so if you cannot be present, please appoint someone who is aware of your vehicle concerns. Once completed, the inspector will leave a copy of the inspection report for your records.

DO I HAVE TO MAKE REPAIRS BEFORE RETURNING MY VEHICLE?
If excessive wear and use is discovered during your vehicle inspection, you have the option of making repairs before returning your vehicle. We recommend that you discuss the results with us or your insurance agent.
If you make repairs, you must fax the documentation listed below to the Lease Customer Network Department at 972-607-7151 prior to returning the vehicle:

  • Itemized repair order from the body shop that performed the repairs
  • Receipt showing repairs were paid in full
  • A cover sheet with the following information:
  • Customer name
  • Complete 17 digit VIN (Vehicle Identification Number)
  • IFS Lease Account number

If the above documentation is not received prior to vehicle return, the chargeable excess wear and use amount may appear on your end of lease statement.
If you choose not to make repairs, simply return your vehicle. IFS will send you an end of lease liability statement that includes the chargeable wear and use that appeared on your condition report.

WHERE DO I RETURN MY LEASED VEHICLE?

Your vehicle should be returned to your us in Charlotte since we are the local authorized dealership. Please be sure to call and schedule an appointment prior to returning.

HOW DO I SCHEDULE MY VEHICLE INSPECTION APPOINTMENT?

You can schedule your vehicle inspection appointment by calling Alliance Inspection Management (AIM) at 1-800-253-9026 or visit https://selfschedule.aiminspect.com. To schedule your appointment, you will need your Vehicle Identification Number (VIN) and your IFS Account Number.
Please remember it is required to get your vehicle inspected before returning it to us. If you have not yet scheduled your complimentary pre-return vehicle inspection, you may do so within the last 60 days of your lease.

CAN I PURCHASE MY LEASED VEHICLE?

Yes, you have the option to purchase your vehicle based on the purchase option price that was agreed upon when you initially signed your lease agreement.
To determine the purchase option price, login to your account online to download the payoff letter and instructions on the payoff process.
If you decide that you would like to purchase your current vehicle, here is what to expect:
Your lease may require you to pay incidental charges such as: sales tax, vehicle registration fees, a purchase option fee of up to $300, and/or other miscellaneous charges

You will no longer be responsible for any excess mileage or excessive wear and use charges

Check out the video ABOVE to get a better idea of your End of Lease options and responsibilities.

CAN I PAY MY END OF LEASE LIABILITY STATEMENT ONLINE?

Yes, you can pay your liability balance online and free of charge!
To pay your liability balance, you must be logged in. Once logged in and on the My Accounts tab, you have several ways to access the payment option:

  • Click ‘Make a Payment’ below the Amount Due box
  • Click ‘Pay Liability’ as shown below, or
  • Click ‘End of Lease Experience’ under Quick Links, then select the ‘Pay Liability’ tab.

Recall information

WHAT SHOULD I DO AT THE END OF MY LEASE?

At the end of your lease you have three options: 1) Return, 2) Purchase, or 3) Replace the vehicle.
If you plan to Purchase your vehicle:
If you’d like to purchase your current vehicle, simply visit your INFINITI retailer prior to the end of your lease term. They’ll discuss what your available options are and if applicable, arrange financing for the purchase of your current vehicle. If you purchase your vehicle, you will not be charged for any excess mileage and/or excessive wear and use.
Check out this FAQ to learn more about purchasing your lease vehicle
If you plan to Return or Replace your vehicle, there are simple steps to follow:
Step One:
Prior to your vehicle return date, have your vehicle inspected for excess wear and use. You’ll need to contact the Alliance Inspection Management Center (AIM) at 1-800-253-9026 or visit https://selfschedule.aiminspect.com to arrange for a complimentary inspection at your home or place of business. To schedule your appointment, you will need your Vehicle Identification Number (VIN) and your IFS Account Number.
If excess wear and use is discovered during your vehicle inspection, you have the option of making repairs before returning your vehicle. Your INFINITI retailer may be able to help you do this in a cost-effective way, or the cost of repairs may be covered by your insurance company with your only expense being the deductible (Contact your insurance company for details).
If you decide to make repairs, please visit this FAQ for important instructions

Step Two:
Contact your retailer prior to the lease expiration date to schedule an appointment to return the vehicle and complete a Federal Odometer/Lease Termination Statement. Be sure to request a printed copy for your records, as this is your receipt for your lease return.
For more information regarding your End of Lease options, please contact our Lease Customer Network Department at 1-800-887-5155 Monday – Friday, 7:00 AM to 9:00 PM, Central Time and Saturday, 8:00 AM – 5:00 PM, Central Time.
Check out the videos ABOVE to get a better idea of your end-of-lease options and responsibilities.
STEPS TO COMPLETE YOUR LEASE RETURN
If you choose to return your INFINITI or replace it with a new one, please follow these simple steps:

  • 1. SCHEDULE YOUR END OF LEASE VEHICLE INSPECTION: To schedule your complimentary vehicle inspection, call Alliance Inspection Management (AIM) at 1-800-253-9026 or visit https://selfschedule.aiminspect.com. To schedule your appointment, you will need your Vehicle Identification Number (VIN) and your IFS Account Number. INFINITI Retailers are not authorized to perform this inspection, any requests sent, written or verbal, will not be accepted in the termination process.
  • An AIM, certified inspector will provide an assessment copy of chargeable wear-and-use (if any), along with a Notice of Option to make repairs prior to return.
  • 2. DECIDE IF YOU WANT TO MAKE REPAIRS: If excess wear, and use, is discovered during your inspection, you have the option to repair your vehicle before returning. You may want to consult with your insurance agent to determine what is more beneficial.
  • 3. MAKE AN APPOINTMENT WITH US: Please contact us 30 days prior to your maturity date to return, replace, or purchase your lease.
  • 4. COMPLETE A FEDERAL ODOMETER/LEASE TERMINATION STATEMENT AT THE RETAILER: Federal and State law require a signed disclosure of your vehicle’s mileage. This document is also necessary to process the termination of your account, and will serve as your receipt for the return of the vehicle. Be sure to request a copy of all documents for your records.
  • 5. SATISFY ANY LEASE LIABILITY FEES/CHARGES: If applicable, you will receive an End-of-Lease liability statement after the vehicle has been returned to us. The statement will detail any current fees/charges remaining, including a disposition fee of up to $395. You may receive subsequent bills after this liability statement that may include, but are not limited to property tax, parking tickets; toll violations, etc. that occurred during the time you were in possession of the leased vehicle.

If you have any questions, or if we can be of further assistance, please call 1-800-887-5155 between 7:00 AM to 6:00 PM CT, Monday through Friday. Again, thank you for allowing us the opportunity to assist you with your financing needs.

*Loyalty waiver applies up to 30 days after lease termination. Eligibility is determined by leasing or purchasing a new, unused, and unregistered INFINITI vehicle financed through IFS. Offer available to the current lessee or individuals residing in the same household with proof of residency. Customers must satisfy all obligations to IFS in accordance with their current lease agreement. The excess wear-and-use waiver does not apply to excess mileage fees. Feel free to call us for details.

WHO PERFORMS THE END-OF-LEASE INSPECTION?

Every vehicle is inspected by Alliance Inspection Management (AIM), a third party certified inspection company. Their certified inspectors are trained to comply with INFINITI’s excessive wear and use guidelines.

To schedule your vehicle inspection, call AIM at 1-800-253-9026 or visit https://selfschedule.aiminspect.com. To schedule your appointment, you will need your Vehicle Identification Number (VIN) and your IFS Account Number.